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Callwhere
Pro 2005 |
Callwhere Lite 24 |
| Phone Systems Supported
Preconfigured for more than 180 phone systems and can be easily configured to interface with others. |
Yes |
Yes |
| Supports North American Numbering Plan (NANP)
The NANP database identifies
the city and state/province for each call. NANP
quarterly updates are available with end user support agreements. |
Yes |
Yes |
| Network version available
Up to 256 network users can access the network version of Callwhere without incurring
additional licensing fees. |
Yes |
No |
| Station & trunk capacity
Unlike many other call accounting systems, Callwhere Pro has no station
or trunk capacity limitations. |
Unlimited |
Up to 24 stations |
| Track account and authorization codes
Bill back calls to customers or users by indexing call records with account or
authorization codes. |
Yes |
Yes |
| Track DNIS (Direct Number Identification System)
Measure the effectiveness of an advertising campaign by identifying which number
was called on each inbound call. |
Yes |
Yes |
| Supports Caller ID & ANI
Many new phone systems provide Caller ID and/or ANI (Automatic Number Identification)
information in the SMDR
data stream. If provided, Callwhere can capture and report both name and number.
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Yes |
Yes |
| Flexible Call Costing Options
Each area code and/or exchange can be configured to cost toll and local calls
on a per minute and/or per call basis. |
Yes |
Yes |
| Organizational Reporting Format
View reports by company, division, department, or cost center. |
Yes |
Yes |
| Built-in Reports
View or print more than 100 reports with flexible reporting options.
Create and customize your own with Crystal Reports. |
Yes |
Yes |
| Report Scheduler
Automatically receive scheduled reports in your email inbox or on your printer or Web server. |
Yes |
Yes |
| Toll Fraud Reporting
Identify and report calls that meet user defined toll fraud parameters such as,
calls made to specific area codes, calls made during a specified time range,
and calls that exceed a specified duration. |
Yes |
Yes |
| Open Database Connectivity ODBC
Use Callwhere as a front end for other ODBC compliant applications. |
Yes |
Yes |
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| Product Home Page |
Callwhere
Pro 2005 |
Callwhere Lite |
