Callwhere Pro Call Accounting Overview

Callwhere® Pro 2005 is A&A Teledata's premier call accounting system. Callwhere® Pro 2005 allows you to track, manage and reduce telephone expenses; increase productivity; and improve customer service.

New Features in Pro 2005

• Support for data collection via TCP/IP
• All new graphs for Summary Charts/Reports
• Supports trunk-to-trunk calls
• Email reports in PDF and Excel 8.0 formats
• FTP reports to websites in PDF format
• 911 and toll fraud email alerts

Benefits

• Manage telephone expenses. Get accurate information about telephone use across your organization. Know who's spending company time to make personal phone calls and where those calls are going. Know how many lines you are paying for that are under-used or not used at all. Bill back phone expenses to departments or tenants.
• Improve customer service and support. Schedule customer service and support staff for peak call times to reduce the time your customers are on hold. Know how many callers receive busy signals.
• Manage telephone activity. Easily access detailed and summary reports of phone activity. Know when your sales staff isn't making calls. Know who's making the most calls. Know where calls are going and where they are coming from. Manage daily activity instead of end of the month results.
• Spend less time on administrative tasks. Firms that use account codes can easily export account code data and import it into the most popular time and billing software.
• Track and increase the effectiveness of advertising dollars. Know which advertisements are generating responses. Concentrate advertising dollars where your ads are most effective.

Contact us or see your phone dealer for information about which features your phone system supports.

Read about Callwhere® Pro 2005 Features >>

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