Callwhere Pro 2005 Features
Callwhere® Pro 2005 is a low cost, complete call accounting system for organizations with demanding call accounting needs. Unlike many call accounting packages, Callwhere® Pro 2005 has no trunk or station (extension) limitations and up to 255 users can access the network version of Callwhere® without additional licensing fees. Callwhere® Pro 2005 features include:
- Unlimited station and trunk support
- Preconfigured for more than 180 phone systems and can be easily configured for others
- Provides flexible costing for all outgoing calls (local and long distance)
- Supports Caller ID and ANI
- Provides city and state information on all outgoing calls
- Prints and emails over 100 standard reports and charts including Station, Trunk, and Daily Call Analysis reports
- Automatically e-mails or prints reports on an hourly, daily, weekly, or monthly basis
- Organizes reports by divisions, departments, and/or cost centers to simulate your corporate heirarchy
- With the network version, up to 255 users can access Callwhere® Pro 2005 without additional licensing fees
- Tracks account, authorization, DID and DNIS codes
The Callwhere Program Group
Callwhere® Pro 2005 call accounting for Windows provides a complete and economical solution to your call accounting software needs. Callwhere® Pro consists of the following programs for configuring and administering the collection of your call data.
Call Collector
The Call Collector captures the call information from your phone system. The Call Collector processes and saves the call information in real time for immediate reporting availability.
Call Manager
The Call Manager program is used to configure extensions, departments, divisions, and cost centers; add account codes, alert numbers, and DNIS numbers; set security options; and manage the processed calls from your phone system.
Installation
The Installation program is used to set up the interface with your phone system, set call processing and costing options; select toll fraud parameters; and back-up and restore your system configuration.
Reports
The Reports program provides more than 100 preconfigured detail and summary reports and charts. The Reports program lets you set up scheduled reports to be emailed, printed, or sent to a Web server on an hourly, weekly, or monthly basis. View sample reports.
Area Code Pricing
The Area Code Pricing program provides the ability to set call pricing by area codes and exchanges within area codes. The Area Code Pricing database contains the North American Numbering Plan (NANP) and the city and state of each exchange within an area code. This information is used to identify the city and state along with the number called on outgoing calls, or the Caller ID on incoming calls.