Callwhere Pro Call Accounting Overview

Callwhere® Pro 2005 call accounting software allows you to track and manage your call activity–helping you to reduce telephone expenses, increase revenue, and monitor and improve productivity.

New Features in Callwhere Pro 2005

• Support for data collection via TCP/IP
• Support for a USB security key
• Audible 911 alerts on Callwhere network client workstations
• Auto-attendant reports
• Support for Toshiba Strata CIX Networked SMDR (TCP/IP)
• Support for all Avaya IP Office Delta Server SMDR configurations
• On-screen real-time trunk traffic monitoring (Network version only)
• Trunk usage monitoring and warning system (Network version only)
• Inactive trunk (dead) monitoring and reporting system (Network version only)

Screenshots

Benefits

• Manage telephone expenses. Get accurate information about telephone use across your organization. Know who's spending company time to make personal phone calls and where those calls are going. Know how many lines you are paying for that are under-used or not used at all. Bill back phone expenses to clients, tenants, or departments.
• Improve customer service and support. Schedule customer service and support staff for peak call times to reduce the time your customers are on hold. Know how often all of your lines are busy and know your peak line usage.
• Manage telephone activity. Easily access detailed and summary reports of phone activity. Know how many calls your salespeople are making and what numbers they are dialing. Know who's making the most calls. Know where calls are going and where they are coming from. Manage daily activity instead of end of the month results.
• Spend less time on administrative tasks. Schedule reports for automatic delivery to a printer or email. Firms that use account codes can easily export account code data and import it into the most popular time and billing software.
• Track and increase the effectiveness of advertising dollars. Know which advertisements are generating responses so you can concentrate advertising dollars where your ads are most effective.

Contact us or see your phone dealer for information about which features your phone system supports.

Read about Callwhere® Pro 2005 Features >>

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