Applying New Changes to Older Data
If changes are made to the software setup they will not be reflected in data that is already collected. There is a quick and easy way to implement the new settings so that the reports will reflect them.
- Stop the Call Collector
- Opening the Callwhere® Call Manager
- Click the "Archive, then Delete Call Records" icon - to Backup the records before erasing.
- Select the Date Period in which you want to delete call records
- Click the "Retrieve Archived Call Records" icon and select the name of the file you just saved.
- Answer "YES" when it prompts you to Process the Records.
Any generated report will now reflect the new changes to the software set up.